Doug Parkinson

Parky’s Heating & Cooling is all about providing you with customized comfort right where you live

Doug Parkinson (far right) owns and operates Parky's Heating & Cooling, in Golden, B.C. — Photo courtesy Doug Parkinson

Parky’s Mobile Homes Ltd. opened in 1972 in Golden, B.C., under the ownership of Harold Parkinson. Harold eventually got into the HVAC (heating, ventilating and air conditioning) business with a partner and the company became Parky’s Heating & Cooling.

“About 20 years ago,” said Harold’s son, Doug, “my dad invited me into the business. In 2000, my wife, Monica, and I took on the ownership. I’m not a tradesperson, but I manage and run the business.”

Doug’s name is included on the Kootenay Business list of Top 10 Kootenay business people for 2014.

Are there personal decisions and traits that you think have contributed to your success as a business owner?

I’m pretty easy going and try not to micromanage. There’s a lot of pressure to get the jobs done as quickly as possible, but I understand that my staff are people, not robots, and I trust them to do their best and to do the job well. I would also say I am selfless and put the customer and my employees first.

What most drives and inspires you?

Two things: customer satisfaction and using the business as a way to give back to the community.

What business achievements are you most proud of?

We got the Trade Excellence Award from the Golden chamber (Kicking Horse Country Chamber of Commerce) this year, I think mostly because of our excellent staff and our reputation for always meeting our goal of providing comfort for the customers in their homes. The award reflects our strengths: we do quality work, we back up our product, we are very accessible and approachable.  Receiving the Employer of the Year award a couple of years ago meant a lot to me because it reaffirms my good relationship with my employees.

What’s your biggest obstacle in business these days?

Finding qualified tradespeople. Last summer we placed an ad for a plumber and had zero responses in two months. We now look for local people who want to stay here, and train them into the work. We offer competitive wages, but have a hard time competing  with northern Alberta.

What tips would you give your customers?

First, to maintain their equipment regularly. Second, if they want to replace their furnace or wood stove, plan ahead and call us in the spring or summer, not October, or they could be waiting a while. Pricing is cheaper in the spring and summer as well.

What do you like best about your job?

We’re a second-generation business, so we’re now getting second-generation customers. It makes my day when someone walks in and wants us to replace their furnace or wood stove that my dad installed 25 years ago, while telling me how much they loved it. The trust shown by that relationship is exactly why I’m in business.