Cranbrook’s Arby’s: simply the best

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Ernest Blackmore heads up the exceptional team at the Cranbrook Arby's fast-food restaurant.

Ernest Blackmore heads up the exceptional team at the Cranbrook Arby's fast-food restaurant. — Marie Milner photo

Ernest Blackmore, the 22-year-old manager of the Cranbrook Arby’s restaurant, was recently congratulated by Arby’s head office because the Cranbrook Arby’s has achieved the highest customer satisfaction score in the entire 3,300-store, continent-wide Arby’s chain. “Enough people gave us positive feedback over the last year that we were the top store,” said Blackmore. “That’s all due to our great staff—they’re awesome. They go the extra mile, and I don’t have to worry about how things are handled when I’m not in the store.” Blackmore has been managing Arby’s for just over a year. Nice going, team!

Marie Milner

Marie Milner is a writer and photographer for Kootenay Business magazine and several other publications. She appreciates the inspiration that she gets during her interviews and hopes to share that inspiration with you. View all of Marie Milner’s articles

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