A team player
Steven Hui (left), owner of Revelstoke Pharmasave, emphasizes the “care” in health care
Involvement in community causes and teamwork with other health-care providers makes Revelstoke Pharmacy a favourite with local residents. Steven Hui, store owner, explained his rationale.
Why do you think you got a high score with our readers?
We work closely with other health professionals and the people who live here. We are part of a health-care team that includes many providers in the local hospitals and the community. People see us participating in fundraisers so that we understand what is needed locally.
What’s your favourite aspect of your work?
Dealing with the public. I like to be challenged with unique situations, and it is gratifying knowing I have helped to resolve someone’s problem. It’s pretty cool to see the impact our business has on individuals and their families.
What’s one of the challenges of your work?
Geographically we are isolated, and we’re small. Occasional highway closures make us even more isolated, and sometimes we have to pool our resources and be pretty creative with our solutions.
Who was a significant mentor for you?
The previous owners of this store, Murt Moody and his wife, Tak, gave me some good groundwork about how to treat people. My grandfather was an early role model for me. He was very astute, very creative and in the end very successful. He always talked about the importance of education.
Do you have a favourite inspirational quote?
I heard a comment about 20 years ago, when I was at an educational presentation: "People don’t care how much you know until they know how much you care." I always have tried to keep that in mind, and bring that attitude to my employees. People have to know that you actually care about them. It’s a practical philosophy too, because even in health care you have to provide good customer service.