Cranbrook’s 311 app has seen 571 downloads and 1,800 connects

There has been 517 downloads of the app and total of 139 service requests through the app.

— Photo courtesy City of Cranbrook

It’s been just over six months since the City of Cranbrook released their 311 app. It was designed to improve customer service between the public and city management/staff. That was the driving force behind the official launch of the City of Cranbrook’s brand new 311 app and phone service back in the summer of 2017.

The City of Cranbrook is reporting that in the first six months of their new 311 app, almost 1800 different devices have connected to the app – 252 Android, 468 IOS and 1080 through the HTML widget.

There has been 517 downloads of the app and total of 139 service requests through the app.

Of the service requests that came as a result of the City of Cranbrook's new 311 app, here’s a breakdown of them: 

• 61.9% Roads
• 15.1% Parks & Boulevards
• 10.8% Bylaw
• 7.2% Water
• 4.3% Storm Drains / Manholes
• 0.7% Graffiti

Here is a status report of the various requests which came through the 311 app:

• 82.7% Closed (completed)
• 12.9% In Process
• 2.2% Cancelled
• 2.2% Referred To Dept

Here's some background information on the app—the 311 service provides city customers with an easy to remember, single point of access to the City for information, making a request for services or to be connected directly to any of the City’s departments.