4 Moments of Power – Seminar in Fernie
The Moments of Power seminar teaches you how to recognize and apply 4 key principles of human behavior to win & keep customers.
Dr. Mark Colgate, award winning professor at UVic's Gustavson School of Business, will share how to recognize and apply 4 key principles of human behavior to win and keep customers. After this session, you will walk away with a clear knowledge on how to build better relationships, deliver world class service, and sell more effectively.
Date: Wednesday, January 18, 2017
Time: 9:30am - 3:30pm
Location: Fernie Best Western Plus Mountain Lodge
Presented by the Fernie Chamber of Commerce. To register: http://www.ferniechamber.com/4mop
Fernie Ambassadors - $79
Chamber rate - $99
Non-member rate - $129
What to expect from the course:
Moments of Power 1-4 teach you how to recognize and apply 4 key principles of human behavior to win and keep customers. After this session, you will walk away with a clear knowledge on how to build better relationships, deliver world class service, and sell more effectively.
Each principle can be applied to elevate the service experience:
- Power of Context: shape the environment for the customer and employee to reframe how they see things
- Power of Expertise: demonstrate professionalism and proactive expertise to execute the most important moment of power
- Power of Liking: build relationships by being personable and recognizing the customer
- Power of Problem Solving: be efficient, friendly and find the right resolution
About the speaker: Dr. Mark Colgate
Award-winning Professor of Service Excellence and Associate Dean at the University of Victoria's Gustavson School of Business, Mark's expertise is in service excellence and coaching. He has taught many courses at undergraduate, postgraduate and executive levels in Victoria/BC, China, Australia, New Zealand and Ireland.
Previously the GM of Customer Satisfaction with the Commonwealth Bank of Australia, Mark is known for his down-to-earth presentation style. In 2013, Mark Colgate received The Harry Hickman Award for Teaching Excellence. He has also consulted for many companies such as Toyota, TELUS, Whistler Blackcomb, Four Seasons Hotels & Resorts, Sony, Schneider Electric, Kiwi Experience Tourism Bus Company and the BC Government.